MM
Moepadira M
1 reviews | Active since Oct 2017
13 Jan 2020, 11:56
Old Mutual refused to pay
I have been to Old Mutual offices many times since July 2019 concerning Policy No ***3, REF CEB ***. Each time after my visit they sent me sms asking me to call them at *** and that Call Center line hasn't been helpful to me. Old Mutual is dragging its feet instead of doing the right thing.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
13 Jan 2020, 13:20Dear Mr Mphahlele
I acknowledge receipt of your complaint.
We apologise for the inconvenience caused. We note that a claim was initiated in July 2019. On 31 July 2019 a notification of requirements was sent. In October 2019 we again sent a notification stating what is needed to process the claim.
We received documentation on 11 January 2019 that has been sent to our claims team to assess and hopefully this will enable us to process the claim.
We will inform you of the outcome.
Regards
Brent SellidonOld Mutual Complaints Management
I acknowledge receipt of your complaint.
We apologise for the inconvenience caused. We note that a claim was initiated in July 2019. On 31 July 2019 a notification of requirements was sent. In October 2019 we again sent a notification stating what is needed to process the claim.
We received documentation on 11 January 2019 that has been sent to our claims team to assess and hopefully this will enable us to process the claim.
We will inform you of the outcome.
Regards
Brent SellidonOld Mutual Complaints Management
Old Mutual's reply13 Jan 2020, 13:20
Official
Dear Mr Mphahlele
I acknowledge receipt of your complaint.
We apologise for the inconvenience caused. We note that a claim was initiated in July 2019. On 31 July 2019 a notification of requirements was sent. In October 2019 we again sent a notification stating what is needed to process the claim.
We received documentation on 11 January 2019 that has been sent to our claims team to assess and hopefully this will enable us to process the claim.
We will inform you of the outcome.
Regards
Brent SellidonOld Mutual Complaints Management
I acknowledge receipt of your complaint.
We apologise for the inconvenience caused. We note that a claim was initiated in July 2019. On 31 July 2019 a notification of requirements was sent. In October 2019 we again sent a notification stating what is needed to process the claim.
We received documentation on 11 January 2019 that has been sent to our claims team to assess and hopefully this will enable us to process the claim.
We will inform you of the outcome.
Regards
Brent SellidonOld Mutual Complaints Management