Old Mutual refuse to pay funeral claim

Following the passing of our mother who is the policy holder, the company does not want to payout and have referred us to the courts, the advice that this claim will form part of her estate however this is a funeral policy and not a life policy, the intention of the policy was to pay out for funeral costs. Not getting assistance at a time like this is very unfortunate and extremely insensitive, The funeral still needs to proceed and we still needs the funds from her policy, how do we proceed? Is still reiterate that the policy is meant for the Funeral and not a life policy, the Head office and Welkom branch for group schemes refuse to be of assistance during this period. OMI is known to not pay out claims. Its not fair to a mourning family