Old Mutual Refusal to pay Death Claim - Horrible Service

Old Mutual is now giving my mother (Hilda Mahlatsi) a run-around with regards to the death claim for my step-father (Job Nkomo) who passed away on the 6th June 2019. They have been living together for more than 20 years. A death claim with all necessary documents required was lodged and submitted at Old Mutual Vaal Mall and even today the pay-out has been blocked after they even opened her an Old Mutual Money Account for the pay-out to be processed fast. Old Mutual is now coming stories about a "Lobola Letter" which was not required when they both took the policy. This is totally unacceptable that they knew that the couple were not married when they undertook the policy and now that the other one is gone, they come with ridiculous requests. Does Old Mutual even care how was my father buried? Now my mother who is also suffering from a chronic condition is stressing about this madness that Old Mutual decided to throw in her face. People who contributed in the funeral need to be paid back their monies and now my mother should stress about a "lobola letter" which did not exist.

I am very concerned since I also have policies with Old Mutual. This kind of service is intolerable and undesirable. I would not advice anyone to take Policies with Old Mutual. Old Mutual only have Human S****s when it needs clients but when misfortunes befalls clients then Old Mutual shows its true colours.

I am very angry and saddened by all of this unnecessary drama caused by Old Mutual. A Lobola Letter should be asked if there was a claim of marriage. My mother mentioned that the she was living with him for years. DO we now need to call the whole community of Vaal to be witnesses to this relationship? Are we supposed to forge a lobola letter which never existed?

Please Old Mutual, get your act together and resolve this issue.

Regards, Hosia Mahlatsi