Old mutual really took me for granted

Good day I am so so angry right now.in 2019 I opened a funeral policy with old mutual and in 2020 due to covid I was at home and could not work do my policy lapsed Well in 2022 I opened one again because I started working again and then I paid every month as per normal and in the beginning of this year (2024) I got a notification saying that my policy has been lapsed I was so stressed out I rushed to old mutual branch and the guy that assisted me showed me and assured me that my policy is up to date and stil active I was relieved to hear this .today I got a phone call from old mutual telling me my policy has lapsed in March already I was so so shocked why after 5 months they decide to phone me to tell me my policy has lapsed why did they not phone me immediately when it so called lapsed,I mean I have been paying everymonth for what for them to tell me my acount has been lapsed ..I am so so ****ed of right now honestly what is God forbid one of my beneficiaries had passed on and I needed to claim for their funeral and then what.i honestly don't know what to say