old mutual quiry

OLD MUTUAL I HAVE AN ISSUE WITH OLD MUTUAL.THIS IS MY STORY. DATED: 3 DECEMBER 2019 The recent OLD MUTUAL saga making rounds in newspapers is matter of serious concern to some of us. A dead person tells no story and will never be able to fight for his or her rights.

In 2018, I visited the Old Mutual offices in Polokwane Limpopo for an update on the status of my funeral policy. To my disgust and fury ,I was told that my name does not exist in all of their systems. This, despite me paying a monthly premium into their account without fail.

After some time of argument with them, one senior manager indicated that my policy could be in the category of policies that once belonged to Bonitas Medical scheme and were later transfered and converted to Old Mutual. Indeed, I originally bought my funeral policy from Bonitas Medical Scheme. i was however later informed that all Bonitas funeral policies would henceforth be owned by Old Mutual because the legislation does NOT allow medical schemes to operate funeral policies. The deal with Old Mutual was unilaterally done because we, the policy owners were not consulted.

The Polokwane branch of Old Mutual then made me write to their Head Office in Cape Town and enquire about my policy. It took several letter writings that I was eventually responded to and told that indeed my policy still exists and is active.

I am angry and scared because I personally while still alive pursued the matter. If I was dead, my next of kin would be made to run around until they despair and throw in the towel and forfeit what I have been paying for the whole of my life. I also write this on behalf of other former Bonitas policy holders who might unknowingly be trapped in the same predicament.

Given the recent Old Mutual embarrassing scandal which is in the news, I would be satisfied, if I was assured by Old Mutual that my policy Now exists in their systems throughout the country and NOT only in a tiny obscure and unknown office situated far away next to the pacific and Indian ocean coast line.

I am a dissatisfied member.

Chueu MS *** Ploicy Number: ***.