TJ
Tania J
1 reviews | Active since Jan 2026
12 Jan 2026, 15:30
Old Mutual query
Hi, I have tried calling the contact centre on ***3 and was holding on for 15+ minutes. My query can't be resolved via WhatsApp or Website which I have accessed and this relates to premiums not going off by debit order and sufficient funds are available. All I want is someone to contact me and this seems impossible at this point. Two emails sent 8 and 9 January only with automated responses.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
12 Jan 2026, 17:29Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 Jan 2026, 17:29
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,