AT
ANTHONY T
1 reviews | Active since Nov 2025
12 Nov 2025, 19:12
Old Mutual put to shame by Liberty Life Customer Service, Honesty and Integrity
Inferior customer service, bad engagement and warming interest of clients funds by the so called leader in insurance and investments in south africa
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
12 Nov 2025, 19:27Good day Anthony,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Nov 2025, 19:27
Official
Good day Anthony,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
AT
ANTHONY T's updateReviewer Update
13 Nov 2025, 11:15Unbelievable. My hello Peter review/complaint which is probably the 5th/6th with Old Mutual in the last 3 weeks claims they have no record of me as a client. Furthermore the complaints officer DOES NOT ANSWER LISTED PHONE NUMBER? Old mutual has lost the plot. See below. I urgently need to move my remaining investment elsewhere. There is no fabric of customer engagement based on my experience.
Dear Mr. Anthony Timm,
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
Dear Mr. Anthony Timm,
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
Shannon WentzelComplaints Specialist I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
AT
ANTHONY T's update13 Nov 2025, 11:15
Reviewer Update
Unbelievable. My hello Peter review/complaint which is probably the 5th/6th with Old Mutual in the last 3 weeks claims they have no record of me as a client. Furthermore the complaints officer DOES NOT ANSWER LISTED PHONE NUMBER? Old mutual has lost the plot. See below. I urgently need to move my remaining investment elsewhere. There is no fabric of customer engagement based on my experience.
Dear Mr. Anthony Timm,
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
Dear Mr. Anthony Timm,
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
Shannon WentzelComplaints Specialist I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
AT
ANTHONY T's updateReviewer Update
13 Nov 2025, 11:39Dear Mr. Anthony Timm,
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
Shannon WentzelComplaints Specialist I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
AT
ANTHONY T's update13 Nov 2025, 11:39
Reviewer Update
Dear Mr. Anthony Timm,
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
I acknowledge receipt of your Hellopeter complaint.
Thank you for reaching out and sharing your concerns regarding your experience with Old Mutual. We truly value your feedback and would like to assist you further.
At this stage, we are unable to locate any active policies under the ID number provided in your review. To help us investigate and resolve this matter promptly, could you please confirm:
1. Are you the policyholder (if not, please provide their ID nr and contact info)
2. The policy or plan number related to your enquiry.
3. The specific assistance you require (e.g., claim processing, policy information, fund withdrawal, etc.).
Once we have these details, we'll be able to escalate your query to the relevant team and ensure you receive the support you need.
Kind regards
Shannon WentzelComplaints Specialist I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***7
Old Mutual's replyOfficial
13 Nov 2025, 13:25Hi Anthony,
We note that you are liaising with our team via email. They will keep you informed.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
We note that you are liaising with our team via email. They will keep you informed.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 13:25
Official
Hi Anthony,
We note that you are liaising with our team via email. They will keep you informed.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
We note that you are liaising with our team via email. They will keep you informed.
Thank you for your patience.
Regards,
Old Mutual Complaints Management