Old Mutual pushing customers to competitors

I have contacted the head of customer service Marwan Abrahams but he hasn't rep**** - of course.<br> <br> This is the second complaint I've written on Old Mutual.<br> <br> An Old Mutual consultant quoted me and signed me up on accelerated benefits without explaining what accelerated means as opposed to stand alone. When I found out the difference (after signing up with them) I asked them to quote me on stand alone benefits and they came up with absurd numbers, despite me sending them Liberty's quote for the same services for cheaper. They insisted they were comparing 'apples with apples' when in truth they did not understand Liberty's quote and quoted me on about half the benefits for double the price, hoping to dupe me into thinking that they were the same.<br> <br> As a result, I requested cancellation of the policy, because I find it so totally outrageous that Old Mutual did not at any stage tried to match Liberty's quote and at no stage no one from customer retention called me to ask why I was unhappy with the service.<br> <br> Mr Abrahams, the head of customer service did not even bother answering my email. Congrats for upholding the worst customer service from the top, Old Mutual!