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Anele N

1 reviews | Active since Nov 2024

03 Dec 2024, 10:19

old mutual pthathetic

so you guys after 2 weeks of lodging a complain am still not yet assistance and no one is communicating with me , you just left clueless just like that or you dont think my complaint matters at all?

0
Replies (28)
Old Mutual
Old Mutual's reply03 Dec 2024, 10:45
Official
We're truly sorry to hear about your experience and the frustration it has caused you. Your feedback is important, and we take issues like this very seriously. We understand that you have escalated your matter to our complaints department and are awaiting a resolution. Our aim is to address your concerns promptly and effectively, and we sincerely apologise for any delays or shortcomings in our service.
AN
Anele N's update03 Dec 2024, 10:53
Reviewer Update
its been 2 weeks since i lodged a complaint and nothing yet has been resolved at all in that period and am still waiting for resolution , what am getting is arrogance and disrespect from you guys. all am asking for is you just pay me my money and i will be off your hair and that i will never do business you nor ever recommend someone to take out any investment nor retirement with you guys if this is the treatment they will endure when its time to claim.
Old Mutual
Old Mutual's reply03 Dec 2024, 11:15
Official
We can assure you that we are following up regarding this.
AN
Anele N's update03 Dec 2024, 11:20
Reviewer Update
you leave no choice but am taking this matter to twitter maybe you will realize and take my issue seriously thereafter , because this is disrespect of highest proportion . its been more than a month now that am awaiting for my money
Old Mutual
Old Mutual's reply03 Dec 2024, 11:42
Official
Thank you, Anele. We have notified our team regarding this.
AN
Anele N's update03 Dec 2024, 12:01
Reviewer Update
all i want to know is when am getting my money thats all?

Old Mutual
Old Mutual's reply03 Dec 2024, 12:30
Official
Hi Anele, the team has been informed of your request and you will be provided with feedback promptly.
AN
Anele N's update03 Dec 2024, 12:34
Reviewer Update
am i going to get my money or not?
AN
Anele N's update03 Dec 2024, 12:46
Reviewer Update
totally *********** and lack of accountability. they abdicate their responsibility and have agents that have no concept of good customer service; assistance or integrity....

Old Mutual
Old Mutual's reply03 Dec 2024, 13:17
Official
Dear Anele

We note your comments and we're sorry to hear that you feel that way. We take customer feedback seriously. Please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
AN
Anele N's update03 Dec 2024, 13:41
Reviewer Update
you been saying this for the past 2 weeks that feedback will be provided and still nothing is going on at all.
AN
Anele N's update04 Dec 2024, 12:07
Reviewer Update
guys are you just not prepared to pay me my money ?
AN
Anele N's update04 Dec 2024, 12:33
Reviewer Update
you guys don't care so maybe it will be much better once old mutual start tending on twitter regarding this matter , see you on twitter.
Old Mutual
Old Mutual's reply04 Dec 2024, 13:04
Official
Good day Anele

We have referred this to the department that has been handling your complaint. They will reach out to you directly.

Regards
Old Mutual Complaints Management
AN
Anele N's update04 Dec 2024, 13:07
Reviewer Update
guys i don't know if you can assist me , i really have a problem with the treatment been getting from old mutual regarding my investment that they are refusing to pay since October 2024 @Chri***cel102@OldMutualSA@eNCA

1:00 PM · Dec 4, 2024·2Views

View post engagements



















Sicro Ndabeni@sicronda87·1m
guys i don't know if you can assist me , i really have a problem with the treatment been getting from old mutual regarding my investment that they are refusing to pay since October 2024 @Chri***cel102@OldMutualSA@eNCA@Oracle5152@destinyzee@KeletsoMss





AN
Anele N's update04 Dec 2024, 13:08
Reviewer Update
you guys are taking me for fool at best you think you can whatever you want and get away with it and you have no sense of urgency or regards to the trauma that you are putting me through at all. you been telling me the same thing for the past 2 weeks now .
Old Mutual
Old Mutual's reply04 Dec 2024, 13:38
Official
Hi Anele

We are sorry for the frustration and inconvenience you’ve experienced. Please know that we are taking your concerns seriously and are actively working to resolve the issue. Thank you for your patience.

Regards
Old Mutual Complaints Management
AN
Anele N's update04 Dec 2024, 15:00
Reviewer Update
must i come in and cause chaos for you guys to pay me my money , must there be violence for you guys to pay me my money?
AN
Anele N's update04 Dec 2024, 15:17
Reviewer Update
guys when am i getting my money from you what nonsense is this >? are you doing this on purpose ? are doing this because you don't care at all about my well being ?> are you this because i do not matter to you guys? what have i done to deserve this kind of treatment from old mutual?
AN
Anele N's update05 Dec 2024, 10:14
Reviewer Update
so this morning i visited one of your branches and am told that the matter has not been resolved and that i must 21 working days for my money this is after i have waiting over 30 days already ?i call the ********** number am told the same thing that the matter is nowhere to be resolved so guys you are just playing with and not taking my issue seriously at all
Old Mutual
Old Mutual's reply05 Dec 2024, 10:50
Official
Hi Anele, we understand the delay is frustrating. Please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
AN
Anele N's update05 Dec 2024, 11:07
Reviewer Update
for the past 2 weeks you been telling me the same story every day that i must wait for feedback via email its been ****en 2 weeks waiting for resolution
Old Mutual
Old Mutual's reply05 Dec 2024, 12:29
Official
Hi, Anele there has been an update on your enquiry. We’ve submitted all your relevant information to SARS and are now awaiting their response. Rest assured that we are diligently working to complete your enquiry and we’ll notify you as soon as the payment is completed.
AN
Anele N's update05 Dec 2024, 12:42
Reviewer Update
how long will this process take ? last time you told me the same thing that was on the 16/11/2024 but there was no payment made thereafter
Old Mutual
Old Mutual's reply05 Dec 2024, 13:25
Official
We will update you accordingly within 24 hours. Please stay patient during this process and we will notify you.
AN
Anele N's update05 Dec 2024, 13:56
Reviewer Update
all i want is just my money
AN
Anele N's update06 Dec 2024, 13:16
Reviewer Update
Good day Mr Ndabeni

We have feedback for you regarding your complaint.

Kindly be advised that unfortunately your full benefit is payable to SARS.

Please refer breakdown below:

Gross Lump Sum Amount: R 5253.57
Tax Payable: R 945.64
IT88L Attached: Yes
IT88L Amount: R 4307.93

We will proceed to authorise your claim accordingly.Regards

please advice what above means ?
Old Mutual
Old Mutual's reply06 Dec 2024, 13:36
Official
Good day Anele,

Feedback will be provided to you via email.

Regards
Old Mutual Complaints Management