Old mutual provides the worst service ever

Old Mutual is Pathetic, my first month with them and they already *****ed debiting when they feel like it and then not being able to reverse the payment as the funds will only reflect in 9 working days *** is that evens then why do Debi check if you gona inconvenience your customers all the time, not even my bank can help Same agents answering whole time, sighing in your ears when you demand to be refunded cause of being inconvenienced

I am utterly disgusted by this service provided as now I need to wait on them to rectify a mistake they have made which now has great inconvenience on me