CEvD
Christiena Elizabeth van Deventer
1 reviews | Active since Jan 2023
13 Jan 2025, 10:48
Old Mutual Provident Fund withdrawal.
My husband had a Provident Fund with Old Mutual through his previous employer. He resigned from said employer on 18 October 2024. We have done the application for withdrawal of the funds and have since been struggling to get the money paid out.
We have spent several hours on the phone trying to get in contact with someone who actually knows and who can explain what is happening with this claim. We have spent almost R2000 on airtime to do this and still we have no outcome.
It has now been almost 3 months.
Can someone who knows what they are doing and who can assist in getting this sorted, please phone my husband on ***.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
13 Jan 2025, 10:55Hello Christiena Elizabeth van Deventer, thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've faced regarding your husband's Provident Fund withdrawal. We understand how important this matter is, and it's unacceptable that you’ve had to spend so much time and money without a resolution.
Your concerns are important to us, and we want to ensure that we address them promptly. We have escalated to our complaint assessor, and someone will be in touch with your husband shortly to provide the assistance he needs.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Best regards,
Old Mutual Complaints Management
Your concerns are important to us, and we want to ensure that we address them promptly. We have escalated to our complaint assessor, and someone will be in touch with your husband shortly to provide the assistance he needs.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Best regards,
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2025, 10:55
Official
Hello Christiena Elizabeth van Deventer, thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've faced regarding your husband's Provident Fund withdrawal. We understand how important this matter is, and it's unacceptable that you’ve had to spend so much time and money without a resolution.
Your concerns are important to us, and we want to ensure that we address them promptly. We have escalated to our complaint assessor, and someone will be in touch with your husband shortly to provide the assistance he needs.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Best regards,
Old Mutual Complaints Management
Your concerns are important to us, and we want to ensure that we address them promptly. We have escalated to our complaint assessor, and someone will be in touch with your husband shortly to provide the assistance he needs.
Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
Best regards,
Old Mutual Complaints Management
CEvD
Christiena Elizabeth van Deventer's updateReviewer Update
15 Jan 2025, 11:50Good day
It has been two days since I last posted and asked for assistance with this matter. My husband still hasn't had anyone contact him regarding this. Should we take this to the Ombudsman for assistance?
It has been two days since I last posted and asked for assistance with this matter. My husband still hasn't had anyone contact him regarding this. Should we take this to the Ombudsman for assistance?
CEvD
Christiena Elizabeth van Deventer's update15 Jan 2025, 11:50
Reviewer Update
Good day
It has been two days since I last posted and asked for assistance with this matter. My husband still hasn't had anyone contact him regarding this. Should we take this to the Ombudsman for assistance?
It has been two days since I last posted and asked for assistance with this matter. My husband still hasn't had anyone contact him regarding this. Should we take this to the Ombudsman for assistance?
Old Mutual's replyOfficial
15 Jan 2025, 12:51Hi Christiena, please accept our apologies for the delay. We will get one of our complaints assessors to contact you shortly.
Old Mutual's reply15 Jan 2025, 12:51
Official
Hi Christiena, please accept our apologies for the delay. We will get one of our complaints assessors to contact you shortly.
CEvD
Christiena Elizabeth van Deventer's updateReviewer Update
20 Jan 2025, 16:41Good day
It has been a whole week since my first post.
As per usual, nothing has been done, no feedback has been given.
If this is not sorted out by Friday, Old Mutual will leave us with no other option and we will contact the Ombudsman.
Regards
Christel
It has been a whole week since my first post.
As per usual, nothing has been done, no feedback has been given.
If this is not sorted out by Friday, Old Mutual will leave us with no other option and we will contact the Ombudsman.
Regards
Christel
CEvD
Christiena Elizabeth van Deventer's update20 Jan 2025, 16:41
Reviewer Update
Good day
It has been a whole week since my first post.
As per usual, nothing has been done, no feedback has been given.
If this is not sorted out by Friday, Old Mutual will leave us with no other option and we will contact the Ombudsman.
Regards
Christel
It has been a whole week since my first post.
As per usual, nothing has been done, no feedback has been given.
If this is not sorted out by Friday, Old Mutual will leave us with no other option and we will contact the Ombudsman.
Regards
Christel
Old Mutual's replyOfficial
20 Jan 2025, 16:48Hello Christel, thank you for reaching out and expressing your concerns. We sincerely apologise for the delay and any frustration this may have caused. Your feedback is important to us, and we want to ensure your issue is resolved as quickly as possible.
Please allow us to investigate this matter further. We will prioritise your request and provide you with an update by Friday.
Please allow us to investigate this matter further. We will prioritise your request and provide you with an update by Friday.
Old Mutual's reply20 Jan 2025, 16:48
Official
Hello Christel, thank you for reaching out and expressing your concerns. We sincerely apologise for the delay and any frustration this may have caused. Your feedback is important to us, and we want to ensure your issue is resolved as quickly as possible.
Please allow us to investigate this matter further. We will prioritise your request and provide you with an update by Friday.
Please allow us to investigate this matter further. We will prioritise your request and provide you with an update by Friday.