Old Mutual provident fund payout lies

I'm absolutely shocked by Old Mutual's customer service. I claimed my provident fund from the unclaimed benefits preservation fund, all documents were submitted and deemed correct on 8 June 2019. On Monday 8 July I phoned the call center to find out when payment will be made. I spoke to Ronelle who said she could see everything had cleared at SARS and the money should be in my account within 24/48 hours. Wednesday I phone back and am told it's 24/48 working hours and then the claim goes to some administrator for another 7 working days. I feel like I was made a promise which has been broken. If I was told it will take 3 months I can deal and plan for that but changing the story just agrivates me. I have sent numerous emails and requests and have not received a single response. My reference number for the call on Monday is: B722395B