Old Mutual Provident Fund Disaster

I have been trying since end March to resolve a query wrt the transfer of my provident fund. Old Mutual seriously dropped the ball and now I am out of pocket. I keep on getting sent from pillar to post and emails to the complaints desk and super fund take over two weeks each time to get a response and when I ask questions for clarity then I am completely ignored. I was of the opinion OM was a world class company but I will now be telling my entire network to STAY away - your clients service is NON existent . My next stop is the OMBUD and then we can see how quickly you jump