NC
Neo C
1 reviews | Active since Nov 2019
22 Jul 2022, 10:17
Old mutual provided fund
A bad service and inconvenience for old mutual providend fund since i resigned in march and submitted all my documents and called to comfirm if they are right or is there anything missing.and they comfirmed as they are right and i will get my money within 21days even today i am still waiting and evertime i call they telling me they are escalated urgent payment untill today .
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
22 Jul 2022, 10:19Dear Neo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Jul 2022, 10:19
Official
Dear Neo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
NC
Neo C's updateReviewer Update
22 Jul 2022, 10:25Hopeful you will contact as it what they always says.i remember last time to told me they escalated my query to manager to contact me until today.
NC
Neo C's update22 Jul 2022, 10:25
Reviewer Update
Hopeful you will contact as it what they always says.i remember last time to told me they escalated my query to manager to contact me until today.
Old Mutual's replyOfficial
22 Jul 2022, 10:28Dear Neo
We have escalated the matter to the provident fund complaints team to urgently attend.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have escalated the matter to the provident fund complaints team to urgently attend.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Jul 2022, 10:28
Official
Dear Neo
We have escalated the matter to the provident fund complaints team to urgently attend.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have escalated the matter to the provident fund complaints team to urgently attend.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
NC
Neo C's updateReviewer Update
22 Jul 2022, 11:04Ooh ok then after how long can i expect feedback??
NC
Neo C's update22 Jul 2022, 11:04
Reviewer Update
Ooh ok then after how long can i expect feedback??
NC
Neo C's updateReviewer Update
22 Jul 2022, 14:32Escalating is what you are good with and no ome will contact or acknowledge the acceptance.
NC
Neo C's update22 Jul 2022, 14:32
Reviewer Update
Escalating is what you are good with and no ome will contact or acknowledge the acceptance.
Old Mutual's replyOfficial
01 Aug 2022, 10:32Dear Neo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Aug 2022, 10:32
Official
Dear Neo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,