Old mutual protocol not followed for their customers

Im not happy with Old Mutual, last week Friday 29 November i claimed from my investment at one of the branches and the money should have been deposited in my account within 3 working days however to date its still pending. I phoned the customer service more than three times and im told that it will depoted. What irritates me the most is that when i was at old mutual branch the lady that was assisting me told that if i take a loan the money will be in my account immediately however in this I'm an existing client and im not getting my money as per protocol however a stranger can just get immediate funds in their account Nevermind that i really need this money to be awaiting for l this long... I'm just not happy with the service from old mutual!!!