nM
nompumelelo M
1 reviews | Active since Dec 2015
16 Jan 2026, 07:46
Old mutual Protektor department ignoring my withdrawal request
Re: claim A352214B I submitted a withdrawal request. No response from Protektor department not even acknowledge email. I'm currently on ill health disability and in need of fund urgently for my medication but old mutual choose not to provide any feedback. I've been sending follow up emails request and not getting any response. I'm very disappointed with the level of service from old mutual.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
16 Jan 2026, 08:37Good day Nompumelelo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Jan 2026, 08:37
Official
Good day Nompumelelo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management