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zacharia M
1 reviews | Active since Mar 2009
23 Jan 2024, 20:06
Old mutual protect is not guaranteed when coming to payouts
I have been paying for a life cover for my aunt for over a year and she passed on the process of claiming is estimated between 10-15 days,I submitted the claim on the 8th January 2024 and every week I get a call asking me to send them documents that I already sent to them,I am send sms to say "still at assessment ".I hope I don't have to contact them ombudsman, their turn around and communication is bad.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
23 Jan 2024, 20:07Good day Zacharia
We confirm receipt of your Hellopeter review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Kind Regards,
Old Mutual Complaints Management
We confirm receipt of your Hellopeter review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Kind Regards,
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2024, 20:07
Official
Good day Zacharia
We confirm receipt of your Hellopeter review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Kind Regards,
Old Mutual Complaints Management
We confirm receipt of your Hellopeter review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Kind Regards,
Old Mutual Complaints Management
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zacharia M's updateReviewer Update
24 Jan 2024, 10:04Now,I received an email saying they waiting for my aunts records from fh odendaal hospital,she has never been to that hospital and she was using gems medical aid,which probably means she consulted at a private doctor,I tried to rectify this info 3 weeks ago when they send me forms to complete.
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zacharia M's update24 Jan 2024, 10:04
Reviewer Update
Now,I received an email saying they waiting for my aunts records from fh odendaal hospital,she has never been to that hospital and she was using gems medical aid,which probably means she consulted at a private doctor,I tried to rectify this info 3 weeks ago when they send me forms to complete.
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zacharia M's updateReviewer Update
24 Jan 2024, 16:44I went to fh odendaal hospital and I was furnished with a letter to say my aunt was never at their hospital and doesn't appear within government database as a patient, I sent through the letter and they confirmed receipt after I called them..now they want affidavit to show she's not employed,every time a call in to check progress a new request is launched.
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zacharia M's update24 Jan 2024, 16:44
Reviewer Update
I went to fh odendaal hospital and I was furnished with a letter to say my aunt was never at their hospital and doesn't appear within government database as a patient, I sent through the letter and they confirmed receipt after I called them..now they want affidavit to show she's not employed,every time a call in to check progress a new request is launched.