SM
Sibongile M
1 reviews | Active since Aug 2020
21 Aug 2025, 12:34
Old Mutual Profile Disappears
I now would like to withdraw my funds and I am told I have no profile attached to my ID number. Where did my money go? The custermer service agent is no longer answering or does not know what to do.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
21 Aug 2025, 12:54Good day Sibongile M
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Aug 2025, 12:54
Official
Good day Sibongile M
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
SM
Sibongile M's updateReviewer Update
21 Aug 2025, 13:16 CRMREF: ***
SM
Sibongile M's update21 Aug 2025, 13:16
Reviewer Update
CRMREF: ***
SM
Sibongile M's updateReviewer Update
30 Aug 2025, 09:28Hi. Is there a turnaround time?
SM
Sibongile M's update30 Aug 2025, 09:28
Reviewer Update
Hi. Is there a turnaround time?
Old Mutual's replyOfficial
30 Aug 2025, 11:59Good day, Sibongile M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Aug 2025, 11:59
Official
Good day, Sibongile M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
SM
Sibongile M's updateReviewer Update
05 Sept 2025, 08:20Good day
I have not received any feedback or any communication via email. I have sent my new email address as I no longer have access to the old email.
I have not received any feedback or any communication via email. I have sent my new email address as I no longer have access to the old email.
SM
Sibongile M's update05 Sept 2025, 08:20
Reviewer Update
Good day
I have not received any feedback or any communication via email. I have sent my new email address as I no longer have access to the old email.
I have not received any feedback or any communication via email. I have sent my new email address as I no longer have access to the old email.
Old Mutual's replyOfficial
06 Sept 2025, 09:45Hello Sibongile M, we have responded to your DM.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply06 Sept 2025, 09:45
Official
Hello Sibongile M, we have responded to your DM.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management