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LJ
Lizelle J

1 reviews | Active since Jan 2013

04 Mar 2026, 13:36

OLD MUTUAL PREVENTING TWO POT WITHDRAWAL ON SITE AND WHATSAPP NUMBER

I have been given the run around with submitting my two pot request since Monday and now I am told to wait 48 hours for them to investigate and I have now been blocked from logging another complaint and requesting a call back and it is not like anyone answers the phone when you try to inquire about two pot withdrawal

0
Replies (10)
Old Mutual
Old Mutual's reply04 Mar 2026, 13:52
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
LJ
Lizelle J's update06 Mar 2026, 13:40
Reviewer Update
I am now being ignored and will be contacting talk radio 702. This service is beyond pathetic!
LJ
Lizelle J's update06 Mar 2026, 13:41
Reviewer Update
I am now being ignored and will be contacting talk radio 702. This service is beyond pathetic!
Old Mutual
Old Mutual's reply06 Mar 2026, 14:36
Official
Good Day Lizelle,

We note your comments, please be advised that this matter is being attended to and feedback has been provided via email.

Regards
Old Mutual Complaints Management
LJ
Lizelle J's update11 Mar 2026, 13:37
Reviewer Update
When will I get a resolution on this damn inquiry. Old mutual cannot be this ***********?????????????????????? This company is absolutely useless and your staff offer pathetic service!
Old Mutual
Old Mutual's reply11 Mar 2026, 14:24
Official
Hi Lizelle,

We are very sorry for the delay. We are following up on this for you.

Regards
Old Mutual Complaints Management
LJ
Lizelle J's update13 Mar 2026, 11:25
Reviewer Update
*WHEN WILL I GET MY MONEY USELESS OLD MUTUAL*
Old Mutual
Old Mutual's reply13 Mar 2026, 13:50
Official
Good day Lizelle,

We note your comments and are urgently following up on this matter for you.

Regards
Old Mutual Complaints Management
LJ
Lizelle J's update13 Mar 2026, 13:57
Reviewer Update
I have now received two separate notifications on the WhatsApp number stating my withdrawal request has been received and 1 notification about Sars.. But the 2nd request notification is now received. Does anyone at old mutual know what they are doing or how your system works? I am now waiting 13 ****en days for my ****en money.. *********** bunch of people!
Old Mutual
Old Mutual's reply13 Mar 2026, 14:54
Official
Hi Lizelle,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management