ZB
Zikhona B
1 reviews | Active since Oct 2019
18 Nov 2024, 19:27
********* Old Mutual Practices
Poor poor company with ********* practices.A policy was opened under name in 2020 I then went to the branch to cancel it,again last month another one was opened *****ulently under my name.I still have not been refunded or notified of the status of the case,when trying to call head office I am sent from one person to the next with no resolution
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
18 Nov 2024, 19:43Good day Zikhona,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Nov 2024, 19:43
Official
Good day Zikhona,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
ZB
Zikhona B's updateReviewer Update
18 Nov 2024, 19:44Kindly advice as to when I will receive my refund?Its been a month and you guys have not refunded me my money back!
ZB
Zikhona B's update18 Nov 2024, 19:44
Reviewer Update
Kindly advice as to when I will receive my refund?Its been a month and you guys have not refunded me my money back!
Old Mutual's replyOfficial
19 Nov 2024, 08:41We can assure you that we are following up regarding this. Our sincere apologies again.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply19 Nov 2024, 08:41
Official
We can assure you that we are following up regarding this. Our sincere apologies again.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
ZB
Zikhona B's updateReviewer Update
28 Nov 2024, 07:49Almost 10 days later and you’re still following up on this?Still no word from Old Mutual?I still have not received my refund yet🤷🏾♀️
ZB
Zikhona B's update28 Nov 2024, 07:49
Reviewer Update
Almost 10 days later and you’re still following up on this?Still no word from Old Mutual?I still have not received my refund yet🤷🏾♀️