1 reviews | Active since Oct 2015
old mutual pot withdrawal
Its 3 days away from two months and I still have not received my money
Utterly disgusted in the service experienced with old mutual for my Two pot withdrawal.
I app**** on the 7th October and it is now the 26th November and I have still not yet received my payout. It was stated that it can take up to 30 days but I have still not received my funds. It is almost two months and nothing.
Everytime I call there is some excuse, They always say its being escalated.
POOR SERVICE!!!
Old mutual was the only fund that had a waiting period before applying, isnt this supposed to allow for preparation and to make sure the whole process runs smoothly. Instead almost two months later I am still waiting for my funds!!
This funds are supposed to be accessed for emergencies but Old mutual is failing me any my family.
We acknowledge receipt of your submitted review and note your concerns regarding the Two Pot Withdrawal process.
We are committed to investigating this matter thoroughly and will make direct contact with you via e-mail.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your submitted review and note your concerns regarding the Two Pot Withdrawal process.
We are committed to investigating this matter thoroughly and will make direct contact with you via e-mail.
Kind regards
Old Mutual Complaints Management
I have been contacted a week and a half ago and yet no action has been taken. How can one wait 2 months for a withdrawal. I need an answer as soon as possible of actions taken.
I have been contacted a week and a half ago and yet no action has been taken. How can one wait 2 months for a withdrawal. I need an answer as soon as possible of actions taken.
We note your comments and understand the delay is frustrating. Please be advised that this matter is been attended to and feedback will be provided via email. We appreciate your patience and understanding during this process.
Regards
Old Mutual Complaints Management
We note your comments and understand the delay is frustrating. Please be advised that this matter is been attended to and feedback will be provided via email. We appreciate your patience and understanding during this process.
Regards
Old Mutual Complaints Management