Old Mutual Port Shepstone horrible customer service

Today I received the worst service from Old Mutual Port Shepstone, by a guy named Skhumbuzo Msani he said I cannot come in with my child, before even confirming if I will be needed inside with my mom he tells me to leave my child outside with strangers. I sort out my mom's papers so she goes in alone and we wait outside, a few minutes later another guy from Old Mutual let's inside a woman with her small child with no hassle. After my mom comes out I enquired about the rule of not letting children inside and the guy I spoke to was super rude and he left me while talking and assisted another guy who just came.