Old Mutual poor service

I could not believe what old mutual said. I have a RA and I called due to the lockdown to see if I could get a "premium Holiday" They told me straight they cannot assist as my policy do not have the cover, so if they do give me the "holiday" after the period I will be in arrears and need to pay the arrears otherwise my premium will lapse. Where would I then get the funds to pay the "arrears" after the period as we are on lockdown not sure when I will go back to work due to the Corona virus and not getting fully salary. With their Greenlight policy nothing has been put in place as yet, so I need to call them back every couple of days to check. Why should I be dealt a bad hand if this is due to the Global pandemic. Old Mutual is just looking out for themselves and the president said companies should think out the people as this is about the people. But they could donate funds towards the assistance with Corona but what about their clients, the everyday man on the street that kept and still keeping them in business. I wish I can cancel my policies by them but then I have toooo much to lose. I would not recommend them to Anyone. And I have been with them for 20 years!! They are just out to receive your money but don't do the same in assisting you when you really need their help especially in this time!!!!! Worse Worse company Ever!!!! Thank you old mutual 20 years and this is the wonderful help I get!!!