Old Mutual - Poor service Delivery

We are struggling with Old Mutual. My broker has been struggling to transfer money from my husbands Old Mutual Annuity's to a RIO at Momentum. The request was done on the 29/06/2018, they informed us that this would take 21 working days. We have still not received our money after two Months. We have been following up every week from the date of submission on the 29/06/2018. Its constantly the same answer, "21 working days or 7 working days" The last time we called the call center on Friday the 17th of August 2018, it was again the same answer, "7 working days". We need this money to open a joint life annuity policy at Momentum. My husband and I are retired and we need this money to survive. We have already lost August's income and if no feedback from Old Mutual is received in the next week, we will be losing income for September. We did not struggle to receive our money from Sanlam and Liberty.