Old Mutual Poor Service

I have maintained multiple policies with Old Mutual for several years. In October 2024, I submitted a straightforward request to their customer service, yet as of January 2025, the issue remains unresolved. It has proven to be exceedingly challenging to receive feedback or engage in a conversation with a representative who can provide assistance. Each time I reach out, I am required to reiterate my situation from the start, and still, there has been no resolution. Additionally, I have observed that the individual assigned to assist me has received numerous complaints on Hellopeter associated with her name. My inquiry reference is CCC***. I have made several requests for a callback, but they have not followed through. Currently, I have been on hold for 54 minutes and am still awaiting a response. Call Reverence CET***