OLD MUTUAL POOR SERVICE
Just spent an hour and a half on the line with Old Mutual. Got cut off twice. Got to wrong number 4 times. And all I want to find out is whether or not our Company's Superfund has a death benefit attached. I know it is Covid times, but please can we get real people to talk to??? I STILL HAVENT GOT AN ANSWER!!!
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Replies (2)'s updateReviewer Update
12 Nov 2021, 09:42It has been 196 days since one of our directors died and his wife has still not received her benefit from Old Mutual Superfund. Luckily she had other resources because if she had to wait for Old Mutual to buy food, she would have died by now. After a 6 month runaround, OM eventually notified her last week that they made the decision and they will let her know on the 11th what they have decided. Needless to say, no email, no phone call, no payment. Heartbreaking that we pay funds to OM for our employees but when it comes to claims, this is the way they treat them.
's update12 Nov 2021, 09:42
Reviewer Update
It has been 196 days since one of our directors died and his wife has still not received her benefit from Old Mutual Superfund. Luckily she had other resources because if she had to wait for Old Mutual to buy food, she would have died by now. After a 6 month runaround, OM eventually notified her last week that they made the decision and they will let her know on the 11th what they have decided. Needless to say, no email, no phone call, no payment. Heartbreaking that we pay funds to OM for our employees but when it comes to claims, this is the way they treat them.
's updateReviewer Update
09 Jan 2022, 07:17And the poor service continues. OM eventually paid out our claim 6 months later but we have been battling now for 4 weeks just to get a breakdown of the amount paid out. No amount of emails or phone calls will convince OM to respond. They are plain useless and ee are moving our fund to someone who cares.
's update09 Jan 2022, 07:17
Reviewer Update
And the poor service continues. OM eventually paid out our claim 6 months later but we have been battling now for 4 weeks just to get a breakdown of the amount paid out. No amount of emails or phone calls will convince OM to respond. They are plain useless and ee are moving our fund to someone who cares.