old mutual poor service

iv e been paying my Dads funeral Policy religiously every month but then i took a covid break i did my duty to go into there office in wynberg to go and update my info as my covid break came to an end i even went as far to give my new banking details so that they can debit from it the end of september 2020 the consultant assured me that my debit will go off but sill nothing has happend not even a phone call or an sms saying no debit was recieved , im really not happy with the service and i cant afford to have this policy lapse ....OLD MUTUAL Please show some accountability