1 reviews | Active since Aug 2019
Old Mutual Poor Service
Going on almost 2 months now, and nothing. Nothing. That is what you get from Old Mutual. Nothing. This is how long they have been sitting on a Death Claim now and NOTHING. Barest communication and other than that NOTHING. Supp**** everything that they asked for and NOTHING. Fixed mistakes that they pointed out and then NOTHING. Tried the chat service and a week later got a phone call from someone. I phoned this lady back later to complain. She promised to look into the matter and NOTHING. I have not spoken to one person at Claims because a call to the Claims Department is still to be answered. I have not spoken to one person at Services because a call to them still has to be answered. One can complain about service but then it would have to be some semblance of service. I can not and will not recommend Old Mutual. That would be an atrocity. The same type of claim was concluded by Liberty in good time.
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
