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Nosicelo
1 reviews | Active since Jul 2025
20 Nov 2025, 18:20
Old Mutual poor experience
In July 2025 I lodged ***** complaint submitted all the documents due to deductions of a policy I know nothing about. Eventually the policy was closed however I was promised a refund, till this day I haven’t gotten my money when I call they drop my calls giving me a run around.
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Replies (2)
Old Mutual's replyOfficial
20 Nov 2025, 18:38Good day Nosicelo,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply20 Nov 2025, 18:38
Official
Good day Nosicelo,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
02 Dec 2025, 16:13Good day, Nosicelo.
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply02 Dec 2025, 16:13
Official
Good day, Nosicelo.
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Best regards,