Old Mutual poor client services and dishonest practices within the company

This company has been holding my Life policy for the last 15 or more years, and I have never been satisfied with their service. The "advisors" assigned to me, simply are not accessible and have never contacted me after I took out the Policy with Old Mutual. I recently checked my beneficiaries and a false or impostor name was added as a sole beneficiary to my account without my knowledge. When I wrote to complain to OM about this, I received an email simply telling me this name was removed. My account was compromised and the Company did nothing about it.

The quality of service when you phone in to the call centre is atrocious with hanging for almost 30 mins to an hour. and then even the query is not handled.

When did Old Mutual become so reputationally dysfunctional!? If I could I would immediately remove my bank details and portfolio from them, since they are not trustworthy and do not assist the client. Another SA service Provider with high-risk to clients.

Their online complaints service too does not work! It's just for show and window dressing.