Old Mutual poor client service

I requested Old Mutual to cancel and pay only the savings part of my policies to me as the values dropped in a short period of time with a lot value. As from July I am requesting them to inform me about the new deduction without the savings part as both policies needs to stay active for the other benefits such as death. The Old Mutual consultants are fully aware of my requests and many e-mails were send that proof my requests. I had to discover with a shock that Old Mutual cancelled both policies fully which means that I am losing the life part amount of more than R700 000 that needs to go to my children!!! What steps vcan be taken now against Old Mutual as the concern parties needs to be held responsible for that money that belongs right fully to my children if I pass away. Greenlight policy as well as my other policy. Responsible persons at Menlyn Sidney Swanepoel an Natasha Smith. Old Mutual client services are also aware of my requests as I had to confirm in writing that I only cancel the saving part on both policies. SM Stopforth