AM
Alexander M
1 reviews | Active since Dec 2015
12 May 2025, 08:08
Old Mutual poor client service
Unfortunately Old Mutual seems to be ducking and diving to do payment of life policy claim. 2 months now Make no attempt to keep one updated on payment process and virtually impossible to get an update from the call centre agents I never missed a payment of course Poor show Old mutual You need to up your client service
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Old Mutual's replyOfficial
12 May 2025, 08:15Good day Alexander,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 May 2025, 08:15
Official
Good day Alexander,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management