AM
Aphiwe M
1 reviews | Active since Sept 2015
02 Dec 2024, 14:36
Old Mutual policy open without my knowledge
Old mutual, I just received my payslip from my employer for December 2024. There is a deduction of R361 and it has a reference. I did not even bother calling or going to a branch because this is not the first time a policy is created on my name. Kindly investigate this and contact me.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
02 Dec 2024, 14:53Good day Aphiwe,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Dec 2024, 14:53
Official
Good day Aphiwe,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
AM
Aphiwe M's updateReviewer Update
12 Dec 2024, 11:30I am still waiting for feedback regarding this review. You cannot tell me you are busy with investigations for two weeks and still not have an idea of who open a policy with my details. Why not track you submitted the application to your institution.
AM
Aphiwe M's update12 Dec 2024, 11:30
Reviewer Update
I am still waiting for feedback regarding this review. You cannot tell me you are busy with investigations for two weeks and still not have an idea of who open a policy with my details. Why not track you submitted the application to your institution.
Old Mutual's replyOfficial
12 Dec 2024, 11:59Hi Aphiwe, we are very sorry for the delay. We can assure you that we are following up regarding this.
Old Mutual's reply12 Dec 2024, 11:59
Official
Hi Aphiwe, we are very sorry for the delay. We can assure you that we are following up regarding this.
AM
Aphiwe M's updateReviewer Update
07 Jan 2025, 11:09I am writing to you again after you reassured me that this *****ulent policy was cancelled. The policy will deduct again in January and I still have not received a refund for December. Old Mutual is taking so long to resolve this matter and someone one of your sales agents has my personal details and is using them without my knowledge. I want my refund as well as a formal cancellation letter and lastly a report of your investigation with details of this person and the action that will be taken by the company.
AM
Aphiwe M's update07 Jan 2025, 11:09
Reviewer Update
I am writing to you again after you reassured me that this *****ulent policy was cancelled. The policy will deduct again in January and I still have not received a refund for December. Old Mutual is taking so long to resolve this matter and someone one of your sales agents has my personal details and is using them without my knowledge. I want my refund as well as a formal cancellation letter and lastly a report of your investigation with details of this person and the action that will be taken by the company.
AM
Aphiwe M's updateReviewer Update
04 Apr 2025, 14:22My recent review has been taken down. I had written another one for a similar case which goes to show how bad the service is, on your side. This is the 3rd case that I have, the first was 2016/17, 2024 and 2025. Clearly one of your brokers is busy with *****.
AM
Aphiwe M's update04 Apr 2025, 14:22
Reviewer Update
My recent review has been taken down. I had written another one for a similar case which goes to show how bad the service is, on your side. This is the 3rd case that I have, the first was 2016/17, 2024 and 2025. Clearly one of your brokers is busy with *****.