Old Mutual policy is just **** ..not reliable at all..and unprofessional

I have a funeral policy with Old Mutual and I have to be honest they were not here during the time of need. On the 8th of May 2020, one of my beneficiaries passed away and till this day Old Mutual has not paid out. I had to make a loan in order to cover the expenses for the burial. Yet during the June month they had the nerve to deduct money from my account without paying out....I would not reccomend this company to anyone all they know is just taking money from poor people to make their pockets more fatter...their 48hours waiting period is just a hoax