Old mutual policy headache

I was offered a payment holiday due to COVID. I opted for 3 months. When month 4 came my policy was not reinstated. Then i started getting letters saying I must pay or they will cancel my policy. I went through the broker but got no joy and then started mailing and calling Old mutual myself. Cant say bad service as its non existent service! No call backs, no response to email. Since the 3 months they took 1 payment and last month took nothing again.Now the broker says "the policy is in the paid up process" with no time frame as to when the next payment will be. I need answers and not getting any. Old Mutuals service has one down the drain