Old Mutual Policy

How pathetic is Old Mutual as big as it is. My experience goes this way. We lost our day, first week of August however he was on my Elder sisters policy, and we had some delays with the death certificate, but then we finally got it. Then the following week on tuesday if not wednesday, i assisted my sister in emailing the documents for her from work because she doesnt have access to emails and she is blind. Fine all documents was sent. Then they call her to say she needs to resubmit the docs, then she then went to the nearest old mutual in witbankg KG Mall. Then they said to her, she smust submit everything and her banking details. Fine she did that. And we are now in september the calim hasnt been paid, they said to her, they are still busy with the claim because there ios 2 submissions. Then they called her and she told them, yes my younger sister submitted the document for me using her email cause i dont have access to an email.

And now they said to her, it looks like ***** and they still investigating. How can one do such a thing with their parent. Well this is the worse service ever anyone can get after paying their policies in time. For how long should she wait for her money. Old mutual in KG Mall witbank, they not telling her anything. This is the worse experience ever. Imagine if she claimed with hope that she will use the money for the funeral.

Its really bad to get THIS kind of service from big insurance companies like old mutual. Its very BAD :( :( :(