1 reviews | Active since Aug 2020
Old Mutual Policy cancellation nightmare
I have been trying to cancel a life policy and tax free investment for over a month. The agent I dealt with Idas Nefeesa advised on deduction dates and reference when I reached out to have the policies in place. Deductions were effected since February and March respectively. I have however now reached out to cancel these policies and have been thrown from pillar to post. No one seems to know when the deductions started in spite sending records from FNB with deductions and reference numbers. One policy has been cancelled and no further communication on reimbur*****t. What is so ridiculous is after deducting since March Old Mutual writes to me to say your first deduction is due on 20 August 2020. I now totally understand why that family went and dumped their relatives corpse at an Old Mutual office. Old. Mutual Customer service is appealing to say the least. An agent can't help you and still asks how can I help you!The call centre throws you from pillar to post until you run out of minutes.
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Thank you for the response. I look forward to a resolution.
Regards,
Emma
Thank you for the response. I look forward to a resolution.
Regards,
Emma
I trust I find you well. From my initial correspondence there has been no contact from your side. I am struggling to still cancel a policy with Old Mutual ref CES***3
A one Ms Idas Nafeesa assisted with issuing the policy upon cancellation there is need to escalate to her manager and 2 months later its clear that Old Mutual Financial Advisory services leaves a lot to be desired.I am all of a sudden unreachable, after being hounded to sign documents to put the policy in place. OM records don't talky with policy inception date.
I am still getting debit order deductions from my account. What buffles me is of the 2 policies I cancelled, one policy was cancelled within a week and the life policy is still active. I went to the Cresta branch wherean agent assured me of cancellationonly to get a debit order deduction a week where
records of the life policy cannot be found but Old Mutual is deducting am no longer sure for what exactly. KHANYISA NCEMANE's signature is on most of my complaints correspondence, as a senior person in the organisation I think you are doing a disservice to your title. I am not sure why Old Mutual is quick to respond advising they will assist, as nobody does so. I guess that's the 'beauty' of auto responses and weighty titles put in for shoddy service. Old Mutual my plea to you is I am aware you are one of the industry giants but can you please be fair in just offering just basic 101 customer service.
I trust I find you well. From my initial correspondence there has been no contact from your side. I am struggling to still cancel a policy with Old Mutual ref CES***3
A one Ms Idas Nafeesa assisted with issuing the policy upon cancellation there is need to escalate to her manager and 2 months later its clear that Old Mutual Financial Advisory services leaves a lot to be desired.I am all of a sudden unreachable, after being hounded to sign documents to put the policy in place. OM records don't talky with policy inception date.
I am still getting debit order deductions from my account. What buffles me is of the 2 policies I cancelled, one policy was cancelled within a week and the life policy is still active. I went to the Cresta branch wherean agent assured me of cancellationonly to get a debit order deduction a week where
records of the life policy cannot be found but Old Mutual is deducting am no longer sure for what exactly. KHANYISA NCEMANE's signature is on most of my complaints correspondence, as a senior person in the organisation I think you are doing a disservice to your title. I am not sure why Old Mutual is quick to respond advising they will assist, as nobody does so. I guess that's the 'beauty' of auto responses and weighty titles put in for shoddy service. Old Mutual my plea to you is I am aware you are one of the industry giants but can you please be fair in just offering just basic 101 customer service.