Old Mutual Policy

I've been battling since November 2018 with a retirement policy that was due then and after 21 months i'm still nowhere. All the legal documents they requisted are done. In June 2019 a clause of the policy had to be changed in court which was done and cost me R7000. Since then they've been ******ing me around with this policy. Everyime it's something else they still needed or which had to be done. The last document they asked for was a signed consent form , signed by my ex-husband to issue me with ta copy of the policy as i questioned the amount to be paid out. Then mr. Poultney from Cape Town headoffice , which i dealt with this whole time said they couldn't find the document. This was in March 2020 and since then i've been begging Mr. Poultney to help me and sort out this problem. I've written him several emails and everytime he responds with excuses even suggesting i should get a financial advisor to sort this out for me in which i said to him, he is supposed to be my advisor in this case. On Monday 3rd August 2020, i called him once again after he ignored my emails which i sent him since June 2020. Mr. Poultney said he would come back to me. It's the 11th Augustus 2020 and i'm still waiting. I now gave this case to a well known media journalist from the Western Cape, Georgina Crouth " ask Georgie" , consumer journalist : Independant Media. I received an email from her saying she will attend to the case. I therefore warn you to sort out this **** or otherwise it will go to the media. People with Old Mutual problems, make use of Georgina Crouth. I hope to hear from Old Mutual with a positive outcome on the 21 month dragging issue. I would never recommend anybody.doing any businessman with Old Mutual after my ordeal. Lorna Engelbrecht