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Tankiso R

1 reviews | Active since Sept 2025

12 Sept 2025, 09:16

Old mutual policy

I am a client with Old Mutual and have a specific policy wherein my grandparent is covered. The policy is over 15 years but I happen to have financial challenges and miss payments not more than two months and I was able to recover. I completed debit order form for Old Mutual to deduct the money but I was told that the policy is exhausted. I have sent several emails but no response from Old Mutual. My grandmother is old +- 90 years old and old mutual is doing this deliberately. I am in the process of engaging my Attorneys about this matter. It is very painful and disappointing thing.

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Replies (5)
Old Mutual
Old Mutual's reply12 Sept 2025, 10:20
Official
Good day Tankiso,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
TR
Tankiso R's update13 Sept 2025, 11:37
Reviewer Update

Good day Thank you for your response. Am not happy with how old mutual has ill treated me. It was worse yesterday ( 12 August 2025) I met your colleague who came at our event, she wa from Centurion branch i explained my concerns to her and the poor lady tried to help me by phoning your Head office but she wa taken from pillar to post, for 45 minutes and no one helped us she was so disappointed by her colleagues for unprofessional behaviour and services.

According to your system my policy lasped in January 2025 but in February 2025, and April 2025 I was requested to complete debit order form which I did and sent to your office but I was surprised in May 2025 when I received an email saying that I must complete the order form.

Your urgent feedback will be greatly appreciated.
Regards.



Old Mutual
Old Mutual's reply13 Sept 2025, 11:50
Official
Good day Tankiso, we’re very sorry for the frustration you’ve experienced and for the service you received. We’ve escalated your policy issue to the relevant team for urgent review and will update you as soon as possible. Thank you for your patience.

Regards
Old Mutual Complaints Management
TR
Tankiso R's update18 Sept 2025, 21:40
Reviewer Update
Good evening
Any feedback am still waiting for for your office to provide me with the feedback
Old Mutual
Old Mutual's reply19 Sept 2025, 07:06
Official
Good Day Tankiso R,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management