Old Mutual Policy

We had a policy ***** case opened where a policy was changed from a savings to a retirement annuity by one of the employees and the investigations have been on going since 2018 and to this date we have not received any feedback. We have been contacting Old Mutual and they say its in forensics since August to date. At this point the service is poor. Their helpline has no answers and the person who responded to our email, which was Zanele Mthethwa the Senior Administrator in the complaints department has been giving us a run around. At first she said she will call us back and now her lines when transferred are not going through. This is very frustrating considering the fact that we opened that investment account to save the money for 10 year and after do what we had planned with the funds.