PQ
Palesa Q

1 reviews | Active since Aug 2025

25 Aug 2025, 09:05

Old Mutual policy

I am highly disappointed with the way that Old Mutual has handled my late father’s retirement. It has been 2 years since he passed on and this case has been dragging since October 2024. I have explained countless times that I am unemployed and need financial help from this retirement fund. The company seemingly wants to prioritise the ex spouse who by the way received over R6m from his work pension fund. She has also taken all his properties and businesses together with her two children while she is permanently employed with her own pension fund still in tact. Now she wants her niece and nephew to get an allocation from his retirement fund while I clearly stated that those children received money from their late father who used to work at Free State Legislature for over 10 years.

This process has honestly been so frustrating and emotionally exhausting given my current circumstances.

I will definitely cancel all the policies I have with Old Mutual and advise friends and family to do the same thing.

The reference for this policy is SARAFC***

I trust that this matter will be handled with the care it deserves.

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Replies (1)
Old Mutual
Old Mutual's reply25 Aug 2025, 10:27
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management