VM
Vuyelwa M
1 reviews | Active since Oct 2015
06 Jan 2026, 12:54
Old Mutual policies are a playground for ****mers
Old Mutual has been debiting money from my bank and my PERSAL *****ulently. I discovered this in August 2024 and immediately reported the case . We then have been running from pillar to post to rude staff members in the branch. We received communication in July 2025 that the case was with forensics and it’d take 10 working days to resolve, it’s January 2026 (6 months later) and we are still being sent from pillar to post by old mutual with the money still going off
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Old Mutual's replyOfficial
06 Jan 2026, 13:43Good day Vuyelwa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply06 Jan 2026, 13:43
Official
Good day Vuyelwa,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management