Old Mutual please cancel and refund: you have just lost a customer

I dont understand why we need to go to such lengths as calling out insurance companies to this platform to receive the service they promised.

on the 17th I was contacted a few minutes after I agreed to have Old Mutual call me. thereafter I agreed to a contract, which also states i can cancel within 14days, i emailed my cancelation request on the 21 Feb 2022. 23rd Feb 2022 Sent through another email, 28th Feb 2022 my email and i quote "Good Day

I find the response to my emails quite disrespectful and unsatisfactory.

please confirm if my request to cancel this policy was attended to. The request was made 4 days after the policy was signed If it was not cancelled, please explain the reason for not cancelling this policy"

and still no response... and then the 1st debit order goes off my bank account ... and now I need to resort to this platform. why does it take a second call respond to sign a client and days before they decide its important enough to call.