Old Mutual please be transparent

My husband and I have a joint life assurance policy with Old Mutual. We were both living and working in South Africa at the time. My husband then moved to work in Zimbabwe. At the time, my broker advised that we both still covered even though he is not working in South Africa. Last year, while checking some policy details with Old Mutual’s call centre, the call centre agent said there is no way my husband could be covered while working outside the country. This frightened us and I checked with my broker Catherine ****o who said I was covered. I called Old Mutual Advisors and dealt with Roxanne Williams who advised that I should fill in a form and Old Mutual underwriters can conform cover in writing. This same form I sent through my broker as well. Neither the broker nor Roxanne Williams from the Financial Advisory team has been successful in getting a response through any internal channels at Old Mutual. Today I called Old Mutual advisors, and the advisor I spoke to refused to give me a contact detail of whom I can escalate the matter to. I asked him for the contact details for Tabby Tsengiwe, Old Mutual’s spokesperson so that I can alert her about my problem and he said he doesn’t know who she is - which is surprising because she has issued many statements in mass media purporting to be Old Mutual’s spokesperson? It is very unfair that since 2014, we have paid for life cover for my husband and Old Mutual can not confirm whether he is covered or not, all we get are conflicting positions from different people meanwhile are premiums are up to date. Why don’t the underwriters respond either to the broker or the financial advisory department. Old Mutual, kindly confirm cover in writing, or if my husband is not covered then refund the premiums accordingly. You can’t eat your cake and still have it. Please stand on principle, we expect nothing less from an organization of your size.