Old Mutual playing games with a sickly person.

Contacted Old Mutual on 11/10/2019 with all the required for the payout of my matured investment policy. I was told to give it 5 working days because they have a backlog. I called back on the 18/10/2019 and was told it is being processed and I had to resubmit my documents and then advised to wait another 3 working days. Since Monday 21/10/2019 until today 24/10/2019 I have called Old Mutual several times being made to hold the phone for longer than 15 minutes at a time only to have it hung up on me without any resolution. Old Mutual has not made any payment at all. Customer service is horrible amd for a company which I spent years investing in, this has been frustrating and disappointing. I am sickly and will curse them from my grave should I die before without my payout.