Old mutual playing blaming game at the expense of a client.

Hello Peter

I’ve had a very agonising experience with old mutual whereby the service that was rendered to me in a Branch located in Anton Lembede street (Smith street) Durban was so unprofessional in such a way that the branch was blaming head office for the delay and the head office also pointing finger to the branch for submitting late. I felt Unvalued as a long client of the company.

Here is my story, I lodge a withdrawal claim on my focus investment which required a 14 days turnaround payout. The 14 days lapsed on Thursday (2nd of December) and what disappointed me the most is the fact that they didn’t have the decency to call me and explain the problem, it was until I personally went to them, only then they told me it’s been escalated of which that escalation should have happened within the 14 days period. The money that I was withdrawing is meant for paying for my wedding venue n catering, due to their negligence I’m a disappointed sitting duck. Appalling negligee, total disregard of courtesy call to inform me on time and lack of professional conduct is what I witnessed with old mutual and that left me with no confidence in their ability to resolve client issues swiftly. That’s why I decided to find a new home to take my policy to, where I’ll be valued for my contribution.

Thank you Peter