LC
Lisle C
1 reviews | Active since Sept 2015
30 Apr 2026, 15:34
Old Mutual Permanently Unreachable it seems
Once again, I am struggling to get hold of Old Mutual to reduce my premium. It seems their call centre is permanently busy because no-one seems to be answering the phone. I have e-mailed, received a system generated ticket number but nothing after that. It feels like Old Mutual makes it impossible for you to get hold of them. This has to be the most inefficient company I have dealt with. It's been more than a month I have been trying to get hold of them. It does not give me confidence in them as a customer.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
30 Apr 2026, 15:41Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply30 Apr 2026, 15:41
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
LC
Lisle C's updateReviewer Update
30 Apr 2026, 15:49A reply here does not suffice. I am still waiting to be contacted. It is still within business hours.
LC
Lisle C's update30 Apr 2026, 15:49
Reviewer Update
A reply here does not suffice. I am still waiting to be contacted. It is still within business hours.
Old Mutual's replyOfficial
30 Apr 2026, 16:07We have made our team aware of your query and will be in touch to assist.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply30 Apr 2026, 16:07
Official
We have made our team aware of your query and will be in touch to assist.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management