SM
Sara M
1 reviews | Active since Nov 2018
21 Feb 2024, 16:50
Old Mutual payout runaround!!!!!
I have been waiting for my pension payout for almost two months now. I completed everything and sent all documents and been promised that the money will be in my account after five day. It is now almost two months, since January 2024. In fact I submitted everything in December 2023. I am just being kind by not counting December as I believe offices were closed. The personal financial advisor has been giving me the runaround like hell! I am sick of this and I informed them that I am taking this to Hello Peter!! Old Mutual, one of the biggest companies in SA.
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Sara M's updateReviewer Update
21 Feb 2024, 16:57I hope this is NOT another empty promise!!! Thank you
SM
Sara M's update21 Feb 2024, 16:57
Reviewer Update
I hope this is NOT another empty promise!!! Thank you
SM
Sara M's updateReviewer Update
23 Feb 2024, 20:38 COLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
This review is about the lady mentioned above. On Wednesday, I posted a negative review about Old Mutual giving me the runaround regard my policy outcome. Within minutes, Ms Coleen instantly contacted me directly. After giving her the background of my frustration, she promised to look into the matter and report back. Indeed, within 24 hours, the matter was resolved positively. An issue that frustrated me for almost two months was resolved within that time!
May I acknowledge Ms Coleen's assistance and convey my heartfelt thanks for all her efforts!!
Sara
This review is about the lady mentioned above. On Wednesday, I posted a negative review about Old Mutual giving me the runaround regard my policy outcome. Within minutes, Ms Coleen instantly contacted me directly. After giving her the background of my frustration, she promised to look into the matter and report back. Indeed, within 24 hours, the matter was resolved positively. An issue that frustrated me for almost two months was resolved within that time!
May I acknowledge Ms Coleen's assistance and convey my heartfelt thanks for all her efforts!!
Sara
SM
Sara M's update23 Feb 2024, 20:38
Reviewer Update
COLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
This review is about the lady mentioned above. On Wednesday, I posted a negative review about Old Mutual giving me the runaround regard my policy outcome. Within minutes, Ms Coleen instantly contacted me directly. After giving her the background of my frustration, she promised to look into the matter and report back. Indeed, within 24 hours, the matter was resolved positively. An issue that frustrated me for almost two months was resolved within that time!
May I acknowledge Ms Coleen's assistance and convey my heartfelt thanks for all her efforts!!
Sara
This review is about the lady mentioned above. On Wednesday, I posted a negative review about Old Mutual giving me the runaround regard my policy outcome. Within minutes, Ms Coleen instantly contacted me directly. After giving her the background of my frustration, she promised to look into the matter and report back. Indeed, within 24 hours, the matter was resolved positively. An issue that frustrated me for almost two months was resolved within that time!
May I acknowledge Ms Coleen's assistance and convey my heartfelt thanks for all her efforts!!
Sara