Old Mutual Payout refused and Bad service

Dear Old Mutual,

I recently had a group scheme policy with you that was transfered over to a normal retirement annuity policy by one of your consultants at old mutual head office, who did not advise me that if I cashed out on the new policy that I would not be able to receive my money back, I was told that if the amount exceeds R7000. 00 I could not cash out.

I have recently canceled my old mutual retirement policy with you to the value of R6300 and was advised by two consultants one at Kenilworth and one at Claremont that my money will be paid back to me within 15 working days.

Following up with your client services department now 15 working days in I am told that SARS has declined my Tax directive due to having three policies activite to ove the amount of R7000. I am not sure what is going on with old mutual but I requested the original policy to be canceled and the second policy was moved from group schemes over to a normal retirement annuity by Michael at your head office.

I called SARS and they confirmed that I would only be ble to cash out of a policy once in my lifetime, which old mutual is also only telling me now after it is too late.

I then told SARS that it was the o ly policy I had with old mutual and that my previous policies were cashed out and closed, they then had a look at the rejected policy and according to Sars old mutual has submitted a claim showing all the cash outs on the same policy which is false because I requested the other two to be canceled.

Now I am being spoken to craig at old mutual head office. Shanaaz at client services and Lauren at Kenilworth branch, who are all not able to assist me with a solution, except that I can only claim the money in 22 years when I turn 50.

This is not a solution, this does not help me get my money out now which is needed for a medical operation. This is not a solution to three consultants not giving me the correct information. In fact I should request more money from Old Mutual for this incorrect and miss information, I would also like the directive to Sars be investigated. I don't see why I have to deal with all this stress on top of the stress of old mutual not wanting to pay me back my money.

Old mutual is claiming that all three policies are over R7000 and this is why I can't get my money back but I don't have three policies and it does not amount to over R7000 and I'm done listening to Sars and old mutual blame each other. The fact remains is that old mutual is in the wrong.

Misinformation No information No paying back my own money to me which is rightfully mine. Not adding a beneficiary to my policy twice Not increasing my premium after being assigned to a new consultant

This is terrible service, all I want is my money back.

Paris