Old Mutual Payout Delay for over 3 Months

On the 30th of December I lodged a claim with Old Mutual and it was supposed to be payed in in 7 days, to date no payment has been made. Have been going to Old Mutual offices at Maponya Mall numerous times and every time I am being told a different story. The services at Maponya mall is appauling, have tried to raise it with the manager but still nothing has been done. Called the Old Mutual helpline and the Consultant told me the are still recalculating the payout. No one can explain to me what they are re-calculating, went to Old Mutual in Maponya on Saturday and was told to come back on Friday. Service is distasteful and TERRIBLE. SIES! When you advertise your products payout is within 48 hours, well I have waited for over 3 months, your employees do not even bother to call me and advise on the progress, I have to be the one going or calling your useless company all the time